Privacy Policy

Last updated: September 21, 2026

Who we are

SFV Back Office is a business-automation consultancy operated under Elder Media LLC ("we," "us," or "our"). We serve small businesses in the San Fernando Valley and greater Los Angeles. You can reach us at [email protected].

Information we collect

We collect only the information needed to provide and improve our services:

• Contact information you provide when you reach out — such as your name, email address, and business name — via email or our contact form.
• Business information you share with us during an assessment or engagement, such as workflows, tools, and operational details, to the extent necessary to design and run your back office.
• Usage information collected automatically through our website analytics (such as approximate location, pages visited, and referral source). This data is aggregated and does not identify you personally.

How we use your information

We use your information to respond to inquiries, deliver and improve our services, maintain the systems we build for you, send service-related communications, and comply with legal obligations. We do not sell your information.

AI and client data

When we configure automation for a client, the assistants operate only across systems and documents the client has approved. Client data is used to perform the contracted services, and is not used to train third-party models or sold to anyone. Access is governed by controls and permission reviews as part of our managed service.

How we share information

We share information only with service providers who help us operate (such as hosting and analytics vendors), with your consent, or as required by law. We do not rent or sell your personal or business information.

Data retention

We retain information only as long as needed to provide our services, meet legal obligations, resolve disputes, and enforce our agreements. Contact information is removed from active systems when it is no longer needed.

Your choices

You may request access to, correction of, or deletion of the personal information we hold about you by emailing [email protected]. We will respond within a reasonable time.

Security

We use reasonable technical and organizational measures to protect the information we hold. No method of transmission or storage is completely secure, but we work to keep your data safe.

Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date.

Contact

Questions about this policy? Email us at [email protected].